This Privacy Policy explains how [Company Legal Name] ("VELNOR," "we," "us") collects, uses, discloses and protects personal information when you visit roadster-reserve.us (the "Site") or register interest in our vehicles. We do not sell your personal information.
1. Who we are
[Company Legal Name] is the business responsible for your personal information under this policy. You can reach us at:
- Postal address: [Street Address, City, State ZIP]
- Email: [email protected]
- Phone: [Toll-free phone number]
2. Notice at Collection
When you use the Site, we collect the categories of personal information listed below. We use them for the purposes described in Section 4. We keep each category for the period stated in Section 13. We do not sell personal information. We share it for cross-context behavioral advertising only if you accept marketing cookies, and you can opt out at any time (see Your Privacy Choices). We do not collect sensitive personal information.
3. Information we collect
Information you give us
When you register interest, contact us or sign up for updates, we collect the information you enter:
- Identifiers and contact details: name, email address, phone number (optional) and ZIP code.
- Preferences: model of interest, purchase timeframe, selected vehicle configuration, communication preferences and any message you send.
- Consent records: whether you agreed to receive email or text messages, and when.
Information collected automatically
- Device and usage data: IP address, browser type, device type, operating system, referring URL, pages viewed and timestamps. This is collected through server logs and, only if you consent, analytics tools.
- Cookies and similar technologies: see Section 8 and our Cookie Policy.
- Approximate location: inferred from your IP address or the ZIP code you provide. We do not collect precise geolocation.
Categories under US state privacy laws
| Category | Examples | Source | Disclosed to |
|---|---|---|---|
| Identifiers | Name, email, phone, IP address | You; your device | Service providers (hosting, email, CRM) |
| Customer records | Name, phone, postal ZIP code | You | Service providers |
| Commercial information | Model of interest, configuration, purchase timeframe | You | Service providers |
| Internet activity | Pages viewed, interactions, referrer | Your device | Analytics and advertising partners (only with consent) |
| Geolocation (approximate) | City/region derived from IP or ZIP | Your device; you | Service providers |
| Inferences | Likely interest in a model or preview event | Derived from the above | Not disclosed |
4. How we use information
- To manage your registration and the allocation list, and to contact you about previews, specification sessions and availability.
- To answer your questions and provide customer support.
- To send marketing emails or text messages only if you opted in.
- To operate, secure and improve the Site, including detecting spam, fraud and abuse.
- To understand how the Site is used, if you consent to analytics cookies.
- To measure advertising campaigns, if you consent to marketing cookies.
- To comply with legal obligations and enforce our Terms of Use.
We do not use automated decision-making that produces legal or similarly significant effects about you.
5. Legal bases (EEA, UK and Switzerland)
If data protection laws in the European Economic Area, the United Kingdom or Switzerland apply, we rely on these legal bases: consent (marketing communications, non-essential cookies), steps prior to entering a contract (managing your registration), legitimate interests (operating and securing the Site and answering enquiries) and legal obligation. Where we rely on consent, you can withdraw it at any time.
6. How we disclose information
- Service providers that process data on our behalf under contract, such as website hosting, email delivery, CRM, SMS delivery and security tools. They may not use it for their own purposes.
- Authorized retail or delivery partners, if you ask to be connected with one near you.
- Analytics and advertising partners, only if you accept the relevant cookies.
- Legal and safety: when required by law or legal process, or to protect the rights, property or safety of VELNOR, our users or others.
- Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this policy.
7. Sale, sharing and targeted advertising
We do not sell personal information for money. If you accept marketing cookies, some advertising partners may receive device identifiers and browsing activity on the Site. Some US state laws may treat this as "sharing" for cross-context behavioral advertising or as "targeted advertising." You can opt out at any time (see Section 9). We have no actual knowledge of selling or sharing personal information of consumers under 16.
8. Cookies and similar technologies
We use strictly necessary storage to run the Site, for example to remember your cookie choices. Analytics and marketing technologies load only after you consent through our cookie banner. Full details are in our Cookie Policy.
The Site loads web fonts from Google Fonts. When it does, your browser sends your IP address to Google so the fonts can be delivered. Google's handling of that request is described in its own privacy policy.
9. Your Privacy Choices
- Opt out of sale/sharing and targeted advertising: and turn off Marketing, or email [email protected] with the subject "Do Not Sell or Share."
- Global Privacy Control (GPC): we treat a valid GPC signal from your browser as a request to opt out of sale and sharing for that browser. Marketing cookies stay off automatically.
- Marketing emails: click "unsubscribe" in any email.
- Text messages: reply STOP to any message.
- Cookies: change your choices at any time using "Cookie settings" in the footer, or block cookies in your browser.
10. Your rights (US state residents)
Depending on where you live (including California, Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia), you may have the right to:
- Know and access the personal information we hold about you and how we use and disclose it;
- Delete personal information we collected from you;
- Correct inaccurate personal information;
- Portability: receive a copy of your data in a portable format;
- Opt out of sale, sharing, targeted advertising and certain profiling;
- Limit the use of sensitive personal information. We do not collect any;
- Non-discrimination: we will not treat you differently for exercising your rights.
11. How to exercise your rights
Email [email protected] or call [Toll-free phone number]. We'll ask for your name and email address so we can match them to our records and verify your identity before responding. We respond within 45 days, and we may extend that once by 45 days if reasonably necessary, in which case we'll tell you.
Authorized agents: you can use an authorized agent to make a request on your behalf. We may ask for proof of the agent's authority and ask you to verify your identity directly.
Appeals: if we decline your request, you can appeal by replying to our decision or emailing [email protected] with the subject "Privacy Appeal." We'll respond within the time required by law. If you're not satisfied with the outcome, you can contact your state Attorney General.
12. Rights for EEA, UK and Swiss visitors
You may have the right to access, rectify, erase, restrict or object to processing of your personal data, to data portability and to withdraw consent at any time. To make a request, email [email protected]. You also have the right to lodge a complaint with your local data protection authority.
13. Data retention
- Registration and contact data: for as long as you're on the allocation list, plus up to 24 months after your last interaction, unless you ask us to delete it sooner.
- Marketing consent records: for as long as needed to prove consent, generally up to 5 years after you opt out.
- Server logs: up to 90 days, unless needed to investigate a security incident.
- Cookie choices: stored in your browser until you clear them or change your choices.
14. Security
We use reasonable administrative, technical and physical safeguards, such as encryption in transit (HTTPS), access controls and vendor due diligence, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
15. Children's privacy
The Site is intended for adults and is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact [email protected] and we will delete it.
16. International transfers
We are based in the United States, and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses.
17. Text messaging
If you opt in to text messages, we use your phone number only to send messages about your registration and the program you signed up for. Message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help. We do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party, except service providers who deliver the messages on our behalf.
18. Do Not Track
Browsers' "Do Not Track" signals have no common industry standard, so we do not respond to them. We do honor Global Privacy Control as described in Section 9.
19. Additional state notices
California "Shine the Light": we do not disclose personal information to third parties for their own direct marketing purposes.
Nevada: we do not sell covered information as defined by Nevada law. You can still submit an opt-out request to [email protected].
20. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date above. If we make material changes, we'll give additional notice, for example on the Site or by email.
21. Contact us
For questions or requests about this policy, contact [Company Legal Name], [Street Address, City, State ZIP]; email [email protected]; phone [Toll-free phone number].